> terms and conditions

All appointments are confirmed in writing, by email, to owners and their veterinary surgeon.

Appointments are only confirmed on receipt of a deposit payment; deposits are non-refundable. Supplements, ie for out of hours appointments, are chargeable with deposits.

Owners who are unable to keep booked appointments must inform us by telephone during normal office hours as soon as possible; full cancellation fees will be charged if you do not attend your appointment or cancel within 24 working hours of the appointment date. Payment for the consultation is required within 72 working hours of the appointment date and on release of the report; clinic consultations are invoiced directly by the clinic and are subject to VAT at the standard rate.

Fees charged include initial consultation (normally 2 hours), full written report, contact with your veterinary surgeon to discuss the case (where applicable), 3 months telephone support immediately following the consultation (provided regular contact and updates are provided to Positive Imprint by the owner). Additional fees are chargeable for out of hours/weekend appointments and where the household has more than one animal. Follow-up appointments are available but may be chargeable.

We accept payment by debit card, credit card, cheque, cash or bank transfer; payment by credit card incurs an additional fee of 2% due to banking and processing charges.

Positive Imprint do not directly claim from your insurance company, if you are insured. You are required to settle our invoices and then claim from your insurer. We will complete your claim form at the end of the consultation; if you do not have your claim form available at the consultation and then post it to us to complete please allow 10 working days for the return of the form; there is an admin fee of £35 for this. In certain circumstances pre-authorisation payments may be accepted whereby your insurer pre-authorises the claim and your consultation is paid on settlement of your claim; you must arrange this with your insurer and provide a pre-authorisation or claim number before the consultation date to us. We then allow you to settle our invoice within 5 weeks of the consultation date. You are liable to settle our invoice within this 5 week period whether or not your insurer has settled your claim, failure to do this may result in additional charges being applied.

Photographs and video taken during the consultation by Positive Imprint, or if provided by owners, may be subsequently used for educational purposes but any other information provided to us will be regarded as confidential and will not be disclosed to a third party for any reason without your prior consent, with the exception of your Veterinary Surgeon. Your information will be stored securely and used solely for the purpose for which it was provided. You will not be sent unsolicited marketing information. Positive Imprint Ltd is registered with the ICO (Information Commissioner's Office).

If you have any questions on our terms and conditions or if anything is unclear please call the office on 0141 280 0273.

Positive Imprint Limited is a registered company (Registration No.04043572) - Incorporated on 31 July 2000 with it's registered office address at Bower House, 34 Bower Mount Road, Maidstone, Kent, ME16 8AU.
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